SHIPPING AND DELIVERY
ES-84 ships to the continental USA. For international deliveries, please email us at firstname.lastname@example.org and we will determine if we can accommodate shipping to your country, direct you to an alternate purchase location, and/or determine the additional fees required for delivery. Please note that ES-84.com is not able to deliver shipments to P.O boxes or APO/FPO addresses, military states or U.S territories.
We ship orders within 2 business days of the day the order is placed. We are not responsible for carrier delivery delays and lost packages. If a package gets lost by the carrier, we will do our best to assist you and the carrier to find it. Please email email@example.com with any additional questions regarding shipping and delivery.
For any further questions or requests concerning your order and its delivery, please contact our customer service at firstname.lastname@example.org. Please reference your order number, if applicable, within your email to help facilitate the process.
RETURNS & EXCHANGES
We hope that you are pleased with your order, but if for some reason you are not, and are interested in returning an unopened, unused product with packaging fully intact within 14 days of delivery, you may initiate a return request by emailing email@example.com and referencing your order number. Once the product is received, we will refund the purchase amount minus a restocking fee of $15. Returns will only be accepted if labels and original packaging are fully intact and in a re-sellable condition. Customer is responsible for the costs of return shipping.
If you have a quality concern such as breakage during transportation or malfunction within a 90-day period following delivery, please take a photo of your issue and send it with your order number and explanation to firstname.lastname@example.org and we will proceed to resolve the issue. Refunds for returned merchandise will be made within two weeks of the return of the product to the original credit card.
Items purchased online at ES-84.com will not be accepted for return in retail locations carrying ES-84 merchandise, and returns for items purchased at third party retail locations may only be returned to that retailer, and will be subject to that retailer’s return policies. Please email email@example.com with any additional questions regarding returns and exchanges.
If you purchase our products or services, we request certain personally identifiable information from you during the ordering process. All personal information saved at www.ES-84.com will be handled with the utmost care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. We use the information that we collect for billing purposes, to fill your orders, to streamline our services, and to inform you of special offers and other marketing activities related to ES-84. If we have trouble processing an order, we also will use this information to contact you. In addition, if you contact us by email through our website, we may keep a record of your contact information and correspondence.
ES-84.com uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. You can recognize the part of the site that make use of SSL by checking your browser address bar, where the ES-84.com.com address starts with https:// instead of http://. This SSL encryption to process data from and to the site in a secure way is only used on parts of the store where this is rendered necessary, where information about your account is being transferred.
For any other questions, reach us by email at firstname.lastname@example.org.
Last Updated: June 2019
1. Terms of Website Use
This Site is not designed for and does not collect, use, or disclose personal information from children under the age of 13.
THE SECTION BELOW ENTITLED “DISPUTES” CONTAINS PROVISIONS WHICH WAIVE YOUR ABILITY (I) TO HAVE YOUR DISPUTE HEARD BEFORE A JURY AND (II) TO BRING A CLASS ACTION. THEY AFFECT YOUR LEGAL RIGHTS. PLEASE READ THEM.
2. Copyright and Ownership of Rights
All design, text, graphics, logos, button icons, images, audio, and video clips, the selection and arrangement thereof, and all software on the Site is Copyright © ES-84 LLC, ALL RIGHTS RESERVED. The compilation (meaning the collection, arrangement and assembly) of all content on the Site is the exclusive property of ES-84 LLC or its affiliates and is protected by U.S. and international copyright laws. All software used on the Site is the property of ES-84 or its software suppliers and is protected by U.S. and international copyright laws. Any use of this Site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our prior permission in each instance. You may not modify, delete, distribute or post anything on this Site for any purpose.
3. Intellectual Property
ES-84.com, other trademarks, logos and service marks as well as all page headers, custom graphics and button icons are registered and unregistered service marks, designs, trademarks, and/or trade dress (‘intellectual property’) of ES-84 LLC, our affiliates, our licensors and/or our suppliers in France and the United States and may not be used in connection with any product or service that is not offered by ES-84 in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. All intellectual property displayed on our Site are protected by trademark laws in the United States and internationally. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.
4. Accuracy of Site Content
We do not guarantee that all the items available at the ES-84.com online shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you by e-mail. ES-84 cannot warrant that the content of ES-84.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. ES-84 may at any time change the content of the site and the items available in the product range. Though we strive to always display the correct texts, images and pricing in the site and web shop, errors may occur. The packaging of our products may vary from that shown. The weights and dimensions of our products are approximate only. We have made every effort to display as accurately as possible the color of the products that appear on the Site. However, as the actual colors you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the merchandise on delivery. To the extent permitted by applicable law, ES-84 disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Site. We are not responsible for the content of any Third Party Sites. Links appearing on this Site are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Site or in Third Party Sites. Part of the services mediated through ES-84.com are performed and concerned for by outside organizations. In situations where ES-84 acts as agent for such services, we cannot be held responsible for any errors resulting from their activities.
5. Damage To Your Computer
ES-84 makes every effort to ensure that this Site is free from viruses or defects. However, we cannot guarantee that your use of this Site or any websites accessible through it (including Third Party Sites) won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the Site and screen out anything that may damage it. ES-84 will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this Site.
6. Mobile Services
If you access the Sites via your mobile phone, we do not currently charge for this access. Please be aware that your carrier’s normal rates and fees, such as text messaging fees or data charges, will still apply.
7. Limitation of Liability
The Site and its content and services are presented “AS IS“. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content or services, whether express or implied.
We will not be liable to any user for any loss or damage, in contract, warranty or in tort (including negligence) arising under or in connection with:
- use of, or inability to use, our Site; or
- inaccuracies or omissions in any content displayed on our Site.
In particular, we will not be liable in contract, warranty or in tort (including negligence) for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect, special, incidental or consequential loss or damage.
The preceding provisions are subject to the terms of Section 13 below.
9. Prohibited uses
You may use our Site only for lawful purposes. You may not use our Site:
- In any way that breaches any applicable local, national or international law or regulation;
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out below;
- To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam);
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
- To circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use of any content or enforce limitations on use of the Site or the content therein; or
- To interfere with or disrupt the Site, or servers or networks connected to the Site, or disobey any requirements, procedures, policies or regulations of networks connected to the Site, including by using any device, software or routine to bypass robot exclusion headers.
You also agree:
- Not to access without authority, interfere with, damage or disrupt:
- any part of our Site;
- any equipment or network on which our Site is stored;
- any software used in the provision of our Site; or
- any equipment or network or software owned or used by any third party.
10. Submission of Information
11. User Generated Material
By submitting ideas, designs, customizations, creative concepts, or any other information (“User Generated Material“) to this Site (or to our accounts on any Third Party Sites), you accept and agree that you assign and /or waive all ownership of and rights (including moral rights) in or to any intellectual property rights and other rights in the User Generated Material to ES-84. To the extent such transfer is not valid, you grant ES-84, by submitting the User Generated Material to this Site, a worldwide, non-exclusive, fully paid, perpetual, royalty free license to use, including but not limited to a right to copy, modify, publicly display, distribute and to sublicense (all or parts of), the User Generated Material for any purposes as it deems fit, including but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving this Site or other products or services both online and offline.
All User Generated Material shall be deemed to be non-confidential. ES-84 shall be entitled to use or disclose the User Generated Material in any manner whatsoever, without liability or notice to you. You acknowledge and agree that you shall have no claim against ES-84 or any other party should any User Generated Material created, posted or sent by you be used in the above sense by ES-84 or any part of its group.
You warrant that:
- you own or are otherwise entitled to any and all rights in any User Generated Material;
- any User Generated Material is not, and does not contain, material which is offensive, abusive, pornographic, defamatory, blasphemous or unlawful, and does not infringe, or potentially infringe, the rights of a third party or any applicable law including, in particular, any intellectual property rights;
- any User Generated Material is original and is not copied in whole or in part from any third party;
- any User Generated Material does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or ‘spam’ in any form; and
- you will not impersonate any person or entity or use any false email address or otherwise mislead us as to the origin of any User Generated Material submitted, and you agree to indemnify us and hold us harmless from and against any claims arising from your claims and/or any third party claims to any rights in any User Generated Material.
You agree that ES-84:
- does not, and has no obligation to, review the User Generated Material;
- is not in any manner responsible for User Generated Material;
- does not guarantee the accuracy, integrity or quality of User Generated Material; and
- cannot assure that harmful, inaccurate, deceptive, offensive, threatening, defamatory, unlawful or otherwise objectionable User Generated Material will not appear on this Site.
Notwithstanding the foregoing, ES-84 reserves the right to moderate all User Generated Material, and to decline the submission of, edit the content of, or remove from this Site, any User Generated Material in its absolute discretion, for example because it infringes the intellectual property rights of a third party, because the content is inappropriate, obscene, or abusive, or for any other reason. ES-84 is under no obligation to inform you of the reasons for such intervention.
No failure to exercise and no delay on the part of ES-84 in exercising any right, remedy, power or privilege of ES-84 under these terms & conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of ES-84.
13. Notice of Residents of New Jersey
14. Reservation of Rights
17. Fraud Protection Program
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided (or use your email address) to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
18. Consent to Receive Notices Electronically
19. Force Majeure
In case of Force Majeure, ES-84’s obligations are procrastinated. The contract between you and ES-84 can in such cases be partially or fully terminated by yourself or by ES-84. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. ES-84 will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.
Any claim or dispute between you and ES-84 that arises in whole or in part from the Site shall be decided exclusively before a Judge in a court of competent jurisdiction located in New York. YOU WILL NOT HAVE THE RIGHT TO ELECT THAT A JURY DECIDES YOUR CLAIM. TO THE EXTENT PERMITTED BY APPLICABLE LAWS, ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SITE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED. The preceding sentence is subject to Section 13.
YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OF REPRESENTATIVE PROCEEDING.
YOU ACKNOWLEDGE THAT YOU HAVE BEEN ADVISED THAT YOU MAY CONSULT WITH AN ATTORNEY IN DECIDING TO AGREE TO THE TERMS OF THIS SECTION 21.